Soeprapto, Adi, Universitas Pembangunan Nasional "Veteran" Yogyakarta, Indonesia

• Vol 23, No 2 (2019): Juli 2019 - Business Administration
  PENENTUAN PRIORITAS PENINGKATAN KUALITAS JASA DENGAN MENGGUNAKAN METODE IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DAN INDEKS POTENTIAL GAIN CUSTOMER VALUE (PGCV)
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Paradigma: Jurnal Masalah Sosial, Politik, dan Kebijakan

Published by Faculty of Social Science and Political Science

Universitas Pembangunan Nasional "Veteran" Yogyakarta

(Kampus Unit II) Jl. Babarsari 2, Tambakbayan, Depok, Yogyakarta 55281

Phone: +62 274 486733. Email: paradigma@upnyk.ac.id

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